Welcome to our
Help Centre
FAQS
Welcome to BookUmrah Support:

Our comprehensive support centre will have all the information you need.
There’s information for flights, hotels, tourist visas, Umrah visas, transfers or transport in Saudi Arabia, Umrah Guide and many other useful information.
You can also follow our blog which provides very useful articles from our experienced team to help you plan your journey. See here:
If you need any help or further information or clarification, please do not hesitate to contact our customer relations department at: [email protected] or alternatively call our number on: 0044 208 004 3538 .

Confirmation status

You will receive your flight e-ticket, hotel confirmation vouchers and transport vouchers within 24 hours of making your payment and booking.

Tourist e-visas will be issued within 24 hours and emailed to you from our visa department.
Umrah e-visas will also be issued and emailed to you within 3 working days.
See visa support section for more information here regarding tourist visas and umrah visa.


Transfer driver numbers will be given nearer to the time of transfer segment, for example from driver number from Jeddah Airport to Makkah Hotel will be given 12 hours before.
See transfers/transport section for more information.

Booking status

Once you have completed payment on the booking page, you will receive an email indicating the status of each part of your tailor made Umrah Package:

Confirmed booking

All set, you just need to pack your bags and check-in. All of your documents should be emailed to you and also available for you to download on your log-in page.

Booking request received

We may need some more time to process your booking. Don’t worry, you don’t need to contact us or make a new booking, we will send you a confirmation within 24 hours.

Booking cancelled or payment declined

Once you have completed payment on the booking page, you will receive an email indicating the status of each part of your tailor made Umrah Package:

Payment and ticket issuance

Your electronic tickets will be issued within a term of 24 hours after payment has been validated. In most cases, tickets are issued minutes after payment has been confirmed. Our system makes a number of security checks in order to guarantee a 100% safe transaction. This may delay the issue of your tickets for some hours. If your transaction does not pass our security checks, we will contact you via e-mail. If you have received an email indicating that your booking is being processed but haven’t received an update within 24 hours, please contact us.

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